Communication Skills Applied

Interpreting Body Language (CA003)

We all know when someone isn’t telling us something. Maybe they avoid eye contact. Maybe they’ve made themselves seem smaller, or moved away from us. No matter what they’re saying, their body is giving you a very clear signal.

You already pick up on more nonverbal cues than you’re aware of. Studies have shown that, when we communicate, the words we use only account for a small portion of the information conveyed. The majority is all to do with the visual elements. That’s body language and facial expressions.
Understanding the importance of body language won’t help you read your colleagues’ minds, but it will give you a great insight into how they’re feeling.

By the end of this course, you’ll be able to:

• Recognize the importance of body language
• Identify ways people communicate without words
• Identify useful signals from body language

Why take this course?

Anyone who works with colleagues or customers will benefit from a greater understanding of body language. This course will help you identify the nonverbal social cues your colleagues, customers, and clients are giving you, so that you understand them and can respond in the right way.

10 mins | SCORM | Development Plan

  • Interpreting Body Language
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years